Thank you for choosing XFinity Distro for your wellness needs. We want to ensure that your experience with our products and services is satisfactory. Our Refund Policy outlines the terms and conditions regarding refunds for purchases made on our website.
- Returns and Refunds:
- Product Issues: If you receive a product that is damaged, defective, or does not meet your expectations, please contact our customer support team within 7 days of receiving the product. Provide clear details and, if possible, include photographs of the issue.
- Unopened and Unused Products: For unopened and unused products that you wish to return, you may do so within 7 days from the date of purchase. The product must be in its original packaging, and you will be responsible for return shipping costs.
- Refund Process: Once we receive your return request and inspect the product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment. Please allow 5-7 business days for the refund to reflect in your account.
- Non-Refundable Items:
- Opened or Used Products: Products that have been opened or used are non-refundable for hygiene and safety reasons.
- Shipping Costs: Shipping costs, including the initial shipping charge and return shipping costs, are non-refundable unless the return is due to an error on our part.
- Returns Procedure:
- Contact Customer Support: To initiate a return or refund, please contact our customer support team. Provide your order number, details of the issue, and any relevant photographs.
- Approval and Instructions: Once your return is approved, our customer support team will provide you with instructions on how to return the product.
- Exchanges:We do not offer exchanges at this time. If you wish to replace a product, please follow the return process, and you can then place a new order for the desired product.
- Refund Exceptions:Refunds are generally processed in accordance with this policy. However, XFinity Distro reserves the right to make exceptions or amendments to this policy on a case-by-case basis.
- Contact Us:If you have any questions or concerns about our Refund Policy, please contact us.
By making a purchase on XFinity Distro, you agree to abide by this Refund Policy. We appreciate your understanding and cooperation. Thank you for choosing XFinity Distro for your wellness journey.